Lovely color and feel. Tube mechanics are a fail.
I bought two and both are problematic . The wands were quite difficult to remove. I have to pull very hard to get it out of the tube and then it splashes gloss everywhere. Also, the plastic piece that the wand pulls through popped out of one tube- so now I have to manually hold that in the tube while trying to wrestle the wand out. Its a mess.
SACHEU
We’re really sorry you experienced this — that definitely shouldn’t be happening, especially with multiple tubes. We appreciate you calling it out.
What you’re describing with the wand resistance and the inner wiper popping out isn’t expected, and we can imagine how frustrating and messy that must be. While the gloss itself is designed to feel smooth and comfortable, the packaging should work just as effortlessly.
We’d love to make this right for you. Could you please reach out to our support team with your order details and, if possible, a quick photo or video of the issue? This will help us look into it further and get a resolution sorted for you as quickly as possible.
Thank you again for your honest feedback — it really helps us improve.
