if you want 2-3 freckles
brand new, fresh out of package, i got 4 freckles before it dried. the felt tip bends and then you get a splatter of brown in a blob. the ball tip almost dries up and can't refill and then it's unusable. i love literally all of their products so this makes me sad. didn't even buy for the brow gel, just for the freckle pen.
SACHEU
We’re really sorry this was your experience especially since you already love our other products. That’s not the standard we hold ourselves to.
What you’re describing with the felt tip bending, splattering, and the ball tip drying out isn’t expected, and we can understand how disappointing that is when you were specifically excited to use it as a freckle pen. It should give you controlled, buildable application, not a few dots and then a mess.
We’d love to make this right for you. If you can reach out with your order details (and a quick photo/video if possible), our team can look into this and get a solution sorted for you.
