SACHEU OFFERS FAST AND AFFORDABLE SHIPPING WORLDWIDE FROM OUR SUNNY CALIFORNIA WAREHOUSE :)

SHIPPING COSTS + DELIVERY TIMES

Your order will be dispatched within 1-2 business days. Orders placed before 1pm EST Monday – Friday ship out that same day! The below delivery times are based on orders placed between Monday and Friday. 

  • FREE USA SHIPPING ON ALL ORDERS ABOVE $40 USD
  • FREE INTERNATIONAL SHIPPING ON ALL ORDERS ABOVE $75 USD
SHIPPING METHOD COSTS TOTAL DELIVERY TIME (INCLUDING PROCESSING TIME)
INTERNATIONAL PRIORITY SHIPPING - IMPORT DUTIES INCLUDED (ORDERS BELOW $75) Calculated at Checkout

7-14 BUSINESS DAYS

INTERNATIONAL PRIORITY SHIPPING - IMPORT DUTIES EXCLUDED (ORDERS BELOW $75
$18

7-14 BUSINESS DAYS 

FREE INTERNATIONAL PRIORITY SHIPPING - IMPORT DUTIES INCLUDED (ORDERS ABOVE $75) FREE
7-14 BUSINESS DAYS 
FREE INTERNATIONAL PRIORITY SHIPPING - IMPORT DUTIES EXCLUDED (ORDERS ABOVE $75)
FREE
7-14 BUSINESS DAYS 
FREE USA PRIORITY SHIPPING (ORDERS ABOVE $40) FREE 4-5 BUSINESS DAYS
USA PRIORITY SHIPPING (ORDERS BELOW $40) $5.99 4–5 BUSINESS DAYS
EXPEDITED USA PRIORITY SHIPPING (ANY ORDER AMOUNT) $12.99 1-2 BUSINESS DAYS

 

 

INTERNATIONAL SHIPPING

We provide 2 types of international shipments:

  1. Duties Included (Recommended) - when you choose this shipment type during checkout we will show a pre-calculated price that includes all applicable import duties, taxes and fees. There will be zero fees payable upon delivery by the courier meaning zero surprises for you. This is our recommended option and it also includes insurance on your parcel.
  2. Duties Excluded - when you choose this shipment type during checkout we will show a flat-rate shipping cost but this excludes all applicable import duties, taxes and fees, which will be determined by the carrier and payable to the courier upon delivery. We don't recommend this option as it often turns out to cost more than our innovative Passport service that includes duties. This service also does not include insurance.

sacheu.com currently accepts orders from the following international locations:

Andorra Gibraltar Poland
Anguilla Greece Portugal
Antigua and Barbuda Greenland Puerto Rico
Aruba Grenada Reunion Islands
Australia Guadeloupe Romania
Austria Guernsey Russia
Bahamas Guinea Saint Eustatius and Saba
Guyana Samoa
Barbados Haiti San Marino
Belgium Hungary São Tomé and Príncipe
Belize Iceland Senegal
Bermuda Ireland Serbia
Bolivia Isle of Man Seychelles
Bonaire Israel Singapore
Brazil Italy Sierra Leone
Bulgaria Jamaica Slovakia
Burundi Japan Slovenia
Canada Kenya Solomon Islands
Canary Islands Korea, South Somalia
Cape Verde Kuwait South Africa
Cayman Islands Latvia Spain
Central African Republic Lebanon St. Bartholomew
Chile Liberia St. Eustatius
Colombia Liechtenstein St. Kitts and Nevis
China Lithuania St. Lucia
Costa Rica Luxembourg St. Martin
Cote d'ivoire Malaysia St. Pierre et Miquelon
Croatia Mali St. Vincent and the Grenadines
Curacao Malta Suriname
Cyprus Marshall Islands Swaziland
Czech Republic Martinique Sweden
Denmark Mayotte Switzerland
Djibouti Mexico Tajikistan
Dominica Micronesia Thailand
Egypt Monaco Timor-Leste
Equatorial Guinea Montserrat Tonga
Eritrea Morocco Turkey
Estonia Mozambique Trinidad and Tobago
Falkland Islands Namibia Turks and Caicos
Faroe Islands Nauru Tuvalu
Fiji Netherlands United Kingdom
Finland New Caledonia Vanuatu
France Niger Venezuela
French Guiana Norway Virgin Island, U.S.
French Polynesia Palau Virgin Islands, British
Germany Papua New Guinea Wallis and Futuna Islnds
 Hong Kong Zambia

 

 

      Please Note

      • Orders are usually packed and ready to ship 1-2 business days after the order is placed
      • A “business day” is considered to be Monday through Friday, excluding holidays
      • Please allow 24-48 hours for tracking information to update once you receive a tracking number, some carriers have a delay in their system.
      • International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates
      • All shipping prices are quoted in the US Dollar currency
      • Duties and taxes vary by country/region of destination and will be estimated during checkout. We can not be held responsible for any incurred duties or taxes, these differ per country of destination.
      • Shipping, duties, taxes, and applicable fees are non-refundable for undeliverable or refused shipments nor for international shipments.
      • International orders cannot be shipped to a APO/FPO or P.O. Box addresses
      • International orders totals cannot exceed $300
      • If you have additional questions, please contact customer service at support@sacheu.com 

      Multiple Shipping Addresses

      At this time, we can only ship to one address per order.

      Business Days + Holidays

      All orders ship Monday through Friday, excluding federal holidays within the United States. Orders must be placed by 12pm EST to be processed on the same business day, otherwise they will be processed the next day.

      Packages do not ship from our warehouses on the following holidays:

      • New Year's Day
      • Memorial Day
      • 4th of July
      • Labor Day
      • Thanksgiving Day
      • Christmas Day

      Tracking Orders

      When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a package tracking link. To track an order on sacheu.com, sign in to access My Account or check the tracking email that we sent you upon order dispatch.

      For more information or questions, please contact the SACHEU Beauty Team via email (support@sacheu.com). Operating hours are from 11am – 7pm EST, 5 days a week, excluding holidays.

       

      MISSING / STOLEN PACKAGES

      Did you order from sacheu.com and your package was marked as delivered by the carrier, but you didn't receive it? We're happy to help you.

      When the tracking for your package is updated as "delivered" by the postal carrier, it triggers an automatic email from us to let you know about this new status. 

      Sometimes, a package will be marked as delivered by the shipping carrier but you are either not able to locate the package at your residence or it got stolen. In these cases, please note that Sacheu can not be held liable, we rely on your local domestic postal office for making sure these packages get properly delivered. We can however provide you with tips to locate these customers:

      DOMESTIC CUSTOMERS: 

      • Most delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
      • Contact the carrier that your parcel was shipped with as indicated in the order confirmation and tracking email(s) that you received from us. In the case of USPS, make sure you contact your local post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery.
      • If the package still does not show up, please call the carrier to file a claim. Sacheu Beauty cannot reimburse OR re-ship orders that were mis-delivered or stolen from a property, this is the carriers' responsibility.

      INTERNATIONAL CUSTOMERS: 

      • Check your door/mailbox for a note from your local post office. If you received a note, it should provide you with the instructions you need to receive your package. Ask who delivered the package, and ask for the details of that day's delivery. Postal services are used to these questions, and will generally provide helpful information.
      • Contact us for additional assistance. Sacheu Beauty cannot reimburse OR re-ship orders that were mis-delivered by the carrier or were stolen from a property. Thank you for your understanding!