RETURNS & EXCHANGES

SACHEU OFFERS SEAMLESS RETURNS ON ALL ORDERS:)

 

FOR USA ORDERS

You can return or exchange your item(s) within 30 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take up to 6 business days for the credit to appear on your account due to bank processing times.

• When you return your purchase to SACHEU within 30 days of the purchase date, you will receive a full refund to your original payment method for the price of the item(s). Alternatively you can request an exchange as well.
• Unfortunately, we can’t accept returns or issue refunds after 30 days.

HERE'S HOW TO RETURN OR EXCHANGE YOUR ITEM(S)

1. Go to sacheu.returnscenter.com and enter your order # and the email address that you used to place the order
2. Indicate which items you are returning / exchanging
3. You can either choose to download our discounted USPS return label or you can choose to ship the return using your own preferred method.
4. Seal up the box and drop it off at any U.S. mail location.

Once you’ve created a return label and have shipped your return package back to us, you can track your return via sacheu.returnscenter.com

Look out for an email confirmation—we’ll let you know when your return is received and we're processing your refund and/or exchange!

SHIP YOUR RETURNS TO:

DCL C/O Gloss Brands

48819 Kato Road
Fremont, CA, 94539, USA

Any questions about your return? Please contact us at support@sacheu.com and we'll respond within 24 hours.

 

 

FOR INTERNATIONAL ORDERS

We do not offer merchandise exchanges on orders shipped internationally, we instead offer a full money refund.

You can return your item(s) within 15 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges and any additional fees. In special cases, if you’re returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details. Please note it may take up to 6 business days for the credit to appear on your account.

HERE'S HOW TO RETURN OR EXCHANGE YOUR ITEM(S)

1. Go to sacheu.returnscenter.com and enter your order # and the email address that you used to place the order
2. Indicate which item(s) you are returning
3. Seal up the box and ship it with any trackable/traceable carrier of your choice to below address

 

Any questions about your return? Please contact us at support@sacheu.com and we'll respond within 24 hours.