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Frequently Asked Questions

General

How do you pronounce the brand name?

Think a sneeze with an S: ‘’s-achoo’’

When will you be restocking my favorite products?

Due to high demand, our restocks sometimes sell out very quickly. Keep an eye on our website and our social media pages (@sacheubeauty) for restock updates.

Where can I buy SACHEU Beauty products?

Our website sacheu.com, TikTok Shop, Amazon, and Ulta Beauty.

Are SACHEU Beauty products SLS and paraben-free?

Yes. We use efficacious ingredients that directly improve skin health, whether naturally sourced or lab created. We don’t use fluff ingredients like fragrance and dyes. We prioritize safe, simple, and effective ingredients that are SLS and paraben-free.

Are SACHEU Beauty products vegan?

Yes, all of our products are 100% vegan and cruelty free.

Shipping & Orders

Where do you ship to?

Domestic - We ship anywhere within the U.S.

International - We ship to over 170 countries worldwide.


Andorra, Gibraltar, Poland, Anguilla, Greece, Portugal, Antigua and Barbuda, Greenland, Puerto Rico, Aruba, Grenada, Reunion Islands, Australia, Guadeloupe, Romania, Austria, Guernsey, Bahamas, Guinea, Saint Eustatius and Saba, Guyana, Samoa, Barbados, Haiti, San Marino, Belgium, Hungary, São Tomé and Príncipe, Belize, Senegal, Bermuda, Ireland, Serbia, Bolivia, Isle of Man, Seychelles, Bonaire, Singapore, Brazil, Italy, Sierra Leone, Bulgaria, Jamaica, Slovakia, Burundi, Japan, Slovenia, Canada, Kenya, Solomon Islands, Canary Islands, South Korea, Somalia, Cape Verde, Kuwait, South Africa, Cayman Islands, Latvia, Spain, Central African Republic, Lebanon, St. Bartholomew, Chile, Liberia, Liechtenstein, St. Eustatius, St. Kitts and Nevis, Colombia, St. Lucia, St. Martin, China, Costa Rica, Luxembourg, St. Pierre et Miquelon, Côte d'Ivoire, Malaysia, St. Vincent and the Grenadines, Croatia, Mali, Curacao, Malta, Suriname, Cyprus, Marshall Islands, Swaziland, Czech Republic, Martinique, Sweden, Denmark, Mayotte, Switzerland, Djibouti, Mexico, Tajikistan, Dominica, Micronesia, Thailand, Egypt, Monaco, Timor-Leste, Equatorial Guinea, Montserrat, Tonga, Eritrea, Morocco, Turkey, Estonia, Mozambique, Trinidad and Tobago, Falkland Islands, Namibia, Turks and Caicos, Faroe Islands, Nauru, Tuvalu, Fiji, Netherlands, United Kingdom, Finland, New Caledonia, Vanuatu, France, Niger, Venezuela, French Guiana, Norway, U.S. Virgin Islands, French Polynesia, Palau, British Virgin Islands, Germany, Papua New Guinea, Wallis and Futuna Islands, Hong Kong, and Zambia.

What shipping options do you offer?

Within the US we offer Standard Shipping (DHL Ecommerce and USPS) for $4.99, which normally takes 3-5 business days. If your order value is over $40, Standard Shipping is free. If you need your package sooner we also offer Expedited Shipping, which will be delivered within 1-2 days, for $10.99.

For international orders we offer shipment with import duties included OR excluded. The package will take the same amount of time but we highly recommend the option with duties included, as this normally becomes cheaper and you’ll be sure to not get any surprise costs. For complete shipping information, please visit the shipping page.

What is your return policy?

You can return or exchange your item(s) within 30 days of delivery. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take up to 6 business days for the credit to appear on your account due to bank processing times. When you return your purchase to SACHEU within 30 days of the delivery date, you will receive a full refund to your original payment method for the price of the item(s). Alternatively you can request an exchange as well. Unfortunately, we can’t accept returns or issue refunds after 30 days.

Can I cancel or change my order?

We handle orders promptly, but if you need to cancel or make any changes, please contact us at support@sacheu.com immediately and we'll do our best to assist you!

My package is delayed, what do I do?

Sometimes it is possible that the carrier will experience delays in transit, if your package is delayed please contact us at support@sacheu.com so our team can look into this and find the best solution for you.

How long does it take to process a refund?

Credit card refunds usually take 5-10 business days to appear on your statement.  

LIP LINER STAY-N - PEEL OFF LIP LINER TATTOO

My Lip Liner STAY-N doesn’t last all day, what am I doing wrong?

To make your Lip Liner STAY-N last all day, please follow these steps:

Step 1 - SET: Trace applicator along the lip line or all-over the lips. Let dry for 10-20 minutes.

Step 2 - PEEL: Gently peel off the film-tint to reveal your beautiful lip-stain color.

Step 3 - REVEAL: Rock the lip liner solo or top it off with your favorite lip gloss/oil, like SACHEU Beauty’s Sweet Balm.

Pro tip: Ensure lips are clean and dry and no other lip-balm or lip-gloss is applied prior. Residue product could result in the lip liner not staining properly.

Can I apply the Lip Liner STAY-N on top of other lip products?

For best results ensure lips are clean and dry and no other lip-balm or lip-gloss is applied prior to application. Residue product could result in the lip liner not staining properly.

How do I remove the Lip Liner STAY-N if I make a mistake?

If you make a mistake while applying, you can use a cotton swab dipped in makeup remover to clean the edges before it sets.

Is the Lip Liner STAY-N drying on the lips?

No. Our Lip Liner STAY-N includes Hyaluronic Acid and Vitamin E- for lasting hydration and antioxidant-rich nourishment.

How long does the Lip Liner STAY-N take to dry?

Our Lip Liner STAY-N typically takes 10-20 minutes to dry. Make sure to leave it on for the full duration for the best results.

Can I use Lip Liner STAY-N on sensitive skin?

Our Lip Liner STAY-N is formulated with gentle ingredients, but we recommend doing a patch test on the inner arm before applying it to the lips if you have sensitive skin.

Is it safe to apply the Lip Liner STAY-N all over the lips?

Yes. Our Lip Liner STAY-N is safe to apply all over the lips.

Is the Lip Liner STAY-N gluten free?

Yes. Our Lip Liner STAY-N is gluten free.

Is the Lip Liner STAY-N vegan and cruelty-free?

Yes. Our Lip Liner STAY-N is vegan and cruelty-free.

Is the Lip Liner STAY-N waterproof?

Yes, our Lip Liner STAY-N is designed to be long-lasting and water-resistant, ensuring it stays put throughout the day.

Does the Lip Liner STAY-N contain latex?

No. Our Lip Liner STAY-N does not contain latex.

Lip Elixir

What is the Lip Elixir?

Our Lip Elixir is a plush lip glaze that provides intense hydration and nourishment with a high-shine, non-sticky finish.

How do I use the Lip Elixir?

Apply our Lip Elixir directly to your lips using the applicator. Reapply as needed throughout the day for continuous hydration and shine.

Is the Lip Elixir sticky?

No. Our Lip Elixir is designed to provide a high-shine finish without the sticky feel.

Is Lip Elixir vegan, gluten-free, and suitable for sensitive skin?

Yes, it’s vegan, gluten-free, and formulated for all skin types.

Sweet Balm - HYDRATING LIP MASK

What is the SWEET BALM - HYDRATING LIP MASK?

The SWEET BALM is a thick, balmy, occlusive lip balm and mask designed to moisturize dry lips and eliminate flakes for smooth, plump lips.

What are the benefits of using the SWEET BALM?

  • Moisturizes and hydrates chapped lips.
  • Forms an occlusive layer around the lips to lock in hydration, keeping lips plump all day.
  • Sweetener for kissable lips all day.
  • Suitable for all lip types.

Is the SWEET BALM safe for sensitive lips?

Yes, our SWEET BALM is formulated with gentle, plant-based ingredients, making it suitable for sensitive lips.

SLICK SKIN - GUA SHA SERUM

What is SLICK SKIN - GUA SHA SERUM?

SLICK SKIN is a biofermented serum made with plant-derived glycoceramides and sphingolipids that restore, replenish, and restructure the lipid barrier in the skin. Infused with vegan squalane, it deeply nourishes and protects the skin, providing long-lasting hydration and a glassy glow.

What are the benefits of using SLICK SKIN?

  • Hydrates and soothes the skin.
  • Restores critical moisture balance.
  • Replenishes lipids lost due to aging, lifestyle, and environmental factors.
  • Helps maintain skin moisture.
  • Highly emollient and slick, perfect for facial massage tools.
  • Suitable for all skin types, including sensitive skin.

Is SLICK SKIN suitable for sensitive skin?

Yes. SLICK SKIN is formulated to be appropriate for all skin types, including sensitive skin.

TOOLS (FACIAL ROLLER, GUA SHA, BODY GUA SHA)

What are the benefits of using stainless steel tools?

Facial Roller: Depuffs, refreshes, and cools the face.

Gua Sha: Relieves tension, lifts skin, and promotes circulation.

Body Gua Sha: De-puffs, contours, relieves muscle tension, and supports cellulite reduction.

Why choose stainless steel over jade or rose quartz?

Stainless steel is non-porous, self-cooling, and eco-friendly. It's made from recycled materials and is 100% recyclable.

How often should I use these tools?

Facial Roller: Use 2 minutes every morning and night.

Gua Sha: Use 3x a week.

Body Gua Sha: Use as needed, always moving towards your heart.

How do I care for my tools?

Clean with mild soap and warm water after use. Store in a cool, dry place or in the included bag.

SACHEU BEAUTY BUNDLE BUILDER

What products are included in bundles?

All lip products can be mixed and matched to create your custom lip bundle.

What discounts can I get with custom bundles?

Save up to 28% on bundles, with additional discounts for subscriptions and free shipping on orders over $30.