Complete Sacheu Beauty Toolkit - Gua Sha + Facial Roller

SACHEU OFFERS FAST AND AFFORDABLE SHIPPING WORLDWIDE FROM OUR SUNNY CALIFORNIA WAREHOUSE:)

SHIPPING COSTS + DELIVERY TIMES

Your order will be dispatched within 1 business day. Orders placed before 1pm EST Monday – Friday usually ship out that same day! The below delivery times are based on orders placed between Monday and Friday. 

• FREE USA/CANADA SHIPPING ON ALL ORDERS ABOVE $60 USD
• FREE INTERNATIONAL SHIPPING ON ALL ORDERS ABOVE $90 USD

INTERNATIONAL SHIPPING

We ship international orders via USPS. You can see a preview of what the import duties & taxes will be when your international order delivers by clicking on your country icon at the left-bottom of the screen. These duties/taxes/import fees will be payable to the delivery courier at the time of delivery.

When you earn free international shipping by ordering over $90, we will pay for the international shipping fees and you will still have to pay for the duties/taxes/import fees upon delivery by the courier. Please note our website will show you a clear preview of what those fees will be for your order.

sacheu.com currently accepts orders from the following international locations:

Please Note

• Orders are usually packed and ready to ship 1-2 business days after the order is placed
• A “business day” is considered to be Monday through Friday, excluding holidays
• Please allow 24-48 hours for tracking information to update once you receive a tracking number, some carriers have a delay in their system.
• International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates
• All shipping prices are quoted in the US Dollar currency
• Duties and taxes vary by country/region of destination and will be estimated during checkout
• Shipping, duties, taxes, and applicable fees are non-refundable for undeliverable or refused shipments
• International orders cannot be shipped to a APO/FPO or P.O. Box addresses
• International orders totals cannot exceed $300
• If you have additional questions, please contact customer service at support@sacheu.com 

Multiple Shipping Addresses

At this time, we can only ship to one address per order.

Business Days + Holidays

All orders ship Monday through Friday, excluding federal holidays within the United States. Orders must be placed by 12pm EST to be processed on the same business day, otherwise they will be processed the next day.

Packages do not ship from our warehouses on the following holidays:

• New Year's Day
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving Day
• Christmas Day

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a package tracking link. To track an order on sacheu.com, sign in to access My Account or check the tracking email that we sent you upon order dispatch.

For more information or questions, please contact the SACHEU Beauty Team via email (support@sacheu.com). Operating hours are from 11am – 7pm EST, 5 days a week, excluding holidays.

SACHEU OFFERS SEAMLESS AND NO QUESTIONS ASKED RETURNS ON ALL ORDERS:)

FOR USA ORDERS

If you’re not happy with your sacheu.com purchase, you can return or exchange it within 30 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take up to 6 business days for the credit to appear on your account due to bank processing times.

• When you return your purchase to SACHEU within 30 days of the purchase date, you will receive a full refund to your original payment method for the price of the item(s). Alternatively you can request an exchange as well.
• Unfortunately, we can’t accept returns or issue refunds after 30 days.

HERE'S HOW TO RETURN OR EXCHANGE YOUR ITEM(S)

1. Go to sacheu.returnscenter.com and enter your order # and the email address that you used to place the order
2. Indicate which items you are returning / exchanging
3. You can either choose to download our discounted USPS return label or you can choose to ship the return using your own preferred method.
4. Seal up the box and drop it off at any U.S. mail location.

Once you’ve created a return label and have shipped your return package back to us, you can track your return via sacheu.returnscenter.com

Look out for an email confirmation—we’ll let you know when your return is received and we're processing your refund and/or exchange!

SHIP YOUR RETURNS TO:

DCL C/O Gloss Brands

48819 Kato Road
Fremont, CA, 94539, USA

Any questions about your return? Please contact us at support@sacheu.com and we'll respond within 24 hours.

FOR INTERNATIONAL ORDERS

We do not offer merchandise exchanges on orders shipped internationally, we instead offer a full money refund.

If you’re not happy with your sacheu.com purchase, you can return it within 15 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges and any additional fees. In special cases, if you’re returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details. Please note it may take up to 6 business days for the credit to appear on your account.

HERE'S HOW TO RETURN OR EXCHANGE YOUR ITEM(S)

1. Go to sacheu.returnscenter.com and enter your order # and the email address that you used to place the order
2. Indicate which item(s) you are returning
3. Seal up the box and ship it with any trackable/traceable carrier of your choice to below address

Any questions about your return? Please contact us at support@sacheu.com and we'll respond within 24 hours.