Product
Where can I purchase SACHEU Beauty products?
SACHEU BEAUTY products are exclusively available at sacheu.com - you are in the right place.
Are your products cruelty-free?
We are 100% cruelty free: this means we do not test on animals at any stage of product development, and we will only work with partners and manufacturers who uphold the same standards.
Can I sell your products on my own site?
Unfortunately not, your purchase of SACHEU BEAUTY products is only for your personal use. By purchasing our products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
What makes SACHEU BEAUTY's Stainless Steel products so special?

Well, we're glad you asked!

Other beauty rollers and gua sha products are typically made of porous stones like rose-quartz and jade that can easily trap bacteria in their grooves. Worse, the mining of these stones has a large carbon footprint and a highly negative impact on the environment.

SACHEU Beauty’s 100% stainless steel tools are non-porous and anti-bacterial, as well as recyclable and non-toxic, minimizing their environmental impact. To top it off, our packaging is made with FSC certified recycled cardboard. Making the entire experience friendly to skin, and to the planet.

Why did we start SACHEU Beauty?

As a teenager, Sarah was looking for solutions to her skin problems that really worked. Instead she found a sea of misinformation and myths driven by clean beauty marketing and DIY skincare (remember lemon and baking soda masks? YIKES).

Years later, her options for gentle and effective skincare are still terribly limited. Now, with her experience as a beauty Youtuber reviewing the best products the industry has to offer and supported by an engaged beauty community, she decided to start a community-driven brand that truly represents the needs of real skincare enthusiasts with products that REALLY work.

And that's how SACHEU BEAUTY started! :)

Returns & Exchange
How do I make a return for USA Orders?

FOR USA ORDERS

If you’re not happy with your sacheu.com purchase, you can return or exchange it within 30 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take up to 6 business days for the credit to appear on your account due to bank processing times.

When you return your purchase to sacheu.com by mail within 30 days of the purchase date, you will receive a full refund to your original payment method for the price of the item(s).

Unfortunately, we can’t accept returns or issue refunds after 30 days.

HERE'S HOW TO RETURN OR EXCHANGE YOUR ITEM(S)
  1. Go to sacheu.returnscenter.com and enter your order # and the email address that you used to place the order
  2. Indicate which items you are returning /exchanging
  3. You can either choose to download our discounted USPS return label or you can choose to ship the return using your own preferred method.
  4. Seal up the box and drop it off at any U.S. mail location.
  5. Once you’ve created a return label and have shipped your return package back to us, you can track your return via sacheu.returnscenter.com

Look out for an email confirmation - we’ll let you know when your return is received and we're processing your refund and/or exchange!

SHIP YOUR RETURNS TO:

DCL C/O Sacheu Beauty
Att: RMA Department
48819 Kato Road
Fremont, CA, 94539, USA

Any questions about your return? Please contact us at support@sacheu.com and we'll respond within 24 hours.

How do I make a return for International Orders?
FOR INTERNATIONAL ORDERS

We only offer money refunds on orders shipped internationally, we do not offer merchandise exchanges. If you’re not happy with your sacheu.com purchase, you can return it within 30 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges and any additional fees such as duties and import taxes.

In special cases, if you’re returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details. Please note it may take up to 6 business days for the SACHEU BEAUTY refund to appear on your account.

HERE'S HOW TO RETURN OR EXCHANGE YOUR ITEM(S)
  1. Go to sacheu.returnscenter.com and enter your order # and the email address that you used to place the order
  2. Indicate which item(s) you are returning
  3. Seal up the box and ship it with any trackable/traceable carrier to below address:

DCL C/O Sacheu Beauty
Att: RMA Department
48819 Kato Road
Fremont, CA, 94539, USA

Sorry, we can’t accept COD deliveries.

Any questions about your return? Please contact us at support@sacheu.com and we'll respond within 24 hours.

What's your return policy?
SACHEU BEAUTY OFFERS SEAMLESS AND NO QUESTIONS ASKED RETURNS ON ALL ORDERS:)

If you're not 100% happy with your item(s) we will gladly do everything we can to turn that around for you. We accept returns on all orders within 30 days of receipt and also offer exchanges.

All returns must be processed within 30 days of receiving the order.

To initiate a return, or if you are having trouble making a return within the 30 day timeframe, please visit returnscenter.sacheu.com or contact support@sacheu.com

Shipping & Orders
Does SACHEU BEAUTY ship internationally?

Yes we offer super fast and affordable shipping solutions worldwide to be able to serve every single fan we possibly can!

  • Orders above $90 get FREE International Shipping
  • For orders below $90, we offer calculated rates when you check-out. You can choose to either prepay the duties/taxes/import fees or pay them later to the delivery guy at your door.

We ship international orders via UPS WorldWide Saver (3-Day Global Shipping Service). Shipping costs are calculated based on the size, weight and destination country/region of your package once you begin the checkout process.

When you earn free international shipping by ordering over $90, we will pay for the international shipping fees and you will still have to pay for the duties/taxes/import fees upon delivery by the courier. Please note our website will show you a clear preview of what those fees will be for your order.

How can I check the status of my order?

When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a package tracking link.

Alternatively, to track an order on sacheu.com, sign in to access My Account and track your order there.

For more information or questions, please contact the SACHEU Beauty Team via email (support@sacheu.com). Operating hours are from 11am – 7pm EST, 5 days a week, excluding holidays.

Can I use multiple promo codes at checkout?

Due to technical limitations you are only able to use 1 promo code per order.

What forms of payment does SACHEU BEAUTY accept?

We accept all major creditcards as well as Apple Pay, Google Pay and Shopify Pay.

International Orders - Are taxes and duties included in my order total?

When you add your desired items to the cart our software will show you the duties and taxes that are applicable for this item. Once you go to checkout we will also show you what the shipping fees and carrier fees will be.

For your convenience, during checkout, you can either choose to prepay the fees to ensure that there are no more fees payable at delivery. Alternatively you can choose to pay the duties/taxes/import fees upon delivery of your shipment, directly to the delivery courier.

When you earn free international shipping by ordering over $90, we will pay for the international shipping fees and you will still have to pay for the duties/taxes/import fees upon delivery by the courier. Please note our website will show you a clear preview of what those fees will be for your order.

What shipping options do you offer?
How can I modify or cancel my order?

You’ll have the option to cancel or modify your order within 1 hour of placing the order by contacting support@sacheu.com. After 60 minutes, our warehouse team is already processing and picking the order so it will be near impossible to make changes to it. In any case, email support@sacheu.com and we’ll help find a workable solution.